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City of Detroit announces Coronavirus Water Restart program

City of Detroit announced today that it will restore water to Detroit residents who have had their service cut off due to unpaid bills so those people have the ability to wash their hands.

The Coronavirus Covid-19 Water Restart plan would allow residents with unpaid bills to restore water for a $25 fee and then keep their water on during the crisis for $25 per month. It will also prevent new service interruptions at no cost to customers. The plan applies to residents who are currently living without water service and residents who have received a door hanger of a pending water service interruption for nonpayment.

“While there are no confirmed cases of Coronavirus in Michigan, one of the best ways to combat the spread of this disease is by washing your hands thoroughly,” said Governor Whitmer. “That’s why the state is stepping up to cover the cost of water restoration for the first 30 days, because it’s the right thing to do to keep families safe and protect public health.”

“We deeply appreciate Gov. Whitmer’s support and leadership on this issue,” said Mayor Mike Duggan. “As long as COVID-19 remains a health concern, no Detroit resident should have concerns about whether their water service will be interrupted.”Officials say the move is preventative. There are currently no reported cases of Coronavirus in Michigan.

How it works/How to apply: Under the $25 Plan, it is a three-step process for eligible customers to keep their water flowing:

  • Residents without water, or who have received a door hanger indicating that they are at risk of service interruption, will only need to call Wayne Metropolitan Community Action Agency at 313-386-9727 to make an appointment.

  • Once an appointment is made, DWSD will begin the process of restoring service or cancelling a pending service interruption. Customers do not have to pay anything at this time.

  • After the first month, customers will be required to pay the $25 per month until the COVID-19 outbreak passes.

Residents can begin calling Wayne Metro on Wednesday, March 11. The Wayne Metro call center is open Monday through Friday 9 AM to 7 PM and Saturday 9 AM to Noon.