Housing & Neighborhood Services Intake Coordinator

Helping Detroiters stay in their Homes

Jefferson East, Inc. (JEI) seeks a dynamic, detail oriented, and engaging individual to serve as our Housing & Neighborhood Services Intake Coordinator.  As a key frontline staffer, you will be responsible for helping JEI fulfill the critical job of helping homeowners and renters stay in their homes.  By linking and helping residents navigate a range of housing improvement, stabilization, and enhancement services, you will help JEI build inclusive and vibrant neighborhoods throughout Detroit’s east Jefferson Corridor.

 

About Our Organization

JEI is a 501(c) 3 non-profit located in Detroit, MI. This dynamic organization is dedicated to the mission

of “growing Detroit's east Jefferson corridor and its adjoining neighborhoods through facilitative

leadership, collaborative partnerships and innovative and impactful programming.” An adept

place-based organization, JEI collaborates with a broad range of stakeholders and residents in order to build clean, safe and walkable business districts surrounded by inclusive, safe and thriving neighborhoods. Much of JEI’s work in the community is committed “to preserve and stabilize homeownership.”  Through one-on-one counseling and group education to assist

with securing home repair resources, foreclosure prevention and increasing financial literacy, JEI is

committed to helping residents to remain in their homes so that they can benefit from Detroit's revitalization. Our newly formed Neighborhood Resource Hub serves as one of the City of Detroit’s Housing Resource Centers. Through our work, JEI has helped over 4000 residents with housing stabilization, foreclosure prevention, rental assistance, and home improvement resources.  You can visit www.jeffersoneast.org/housing for more information.

 

About the Position

Helping Detroiters stay in their homes and strengthening neighborhoods are two of JEI’s key strategic goals. The Housing & Neighborhood Services Intake Coordinator serves as the initial point of contact for residents seeking to access JEI’s range of housing and neighborhood stabilization services.  Key functions include working with homeowners and renters to determine their support needs and liaising with Housing & Neighborhood Services staff to see that those needs are met.  This position will also serve as the frontline staffer in JEI’s new Neighborhood Resource HUB in the Jefferson Chalmers neighborhood.

 

Position Duties and Responsibilities

Program Implementation

●      Conduct client intake assessments related to housing, financial opportunity, safety and basic needs.

●      Manage and coordinate referrals to JEI housing, financial opportunity, health & safety services staff.

●      Input client intake assessments into Launchpad CMS (Salesforce).

●      Assist residents in applying for the City of Detroit’s 0% Home Improvement Loan Program.                                                 

●      Assist residents in applying for the City of Detroit Homeowner Property Tax Assistance Program (HPTAP).

●      Assist residents with linkages and referrals to basic and emergency need resources.

●      Answer residents questions and queries related to JEI’s services and pending support applications.

 

Grant Administration & Reporting

●      Prepare accurate program metrics for required grant reports.

●      Adhere to JEI’s grant management internal procedures and processes.

●      Assist in the production of quarterly reports to the Board of Directors.

 

Outreach & Engagement

●      Attend relevant community and municipal meetings.

●      Update JEI leadership regarding attendance at community and municipal meetings.

●      In collaboration with JEI’s Marketing & Communications Manager, assist with contact management.

●      In collaboration with JEI’s Marketing & Communications Manager, assist with the development and updating of JEI’s external communications tools (website, e-blast, social media channels) as it relates to housing and neighborhood services.

Trade Tools

●      MS Office (Word, Excel, PowerPoint)

●      Smartsheets

●      GSuite for Nonprofits

●      Zoom, Google Meet, Webex, etc.

●      Launchpad CMS (Salesforce Customer Relationship Management)

●      Social Media (Facebook, Nextdoor)

 

Core Competencies

Work Remotely: Due to the Pandemic, 90% of JEI’s current workload is handled remotely.  Must have the ability to work independently, utilize remote meeting technology (Zoom, Google Meet, etc), and collaborate via electronic means.

Builds Relationships: You build trust and easily form relationships (can relate to corporate, community and city representatives); actively seeks information to understand customers’ circumstances, problems, expectations, and needs.

Initiative: You have confidence in identifying what needs to be done, and variations or potential issues; and proactively acting on needs without direction; and take action as needed to independently accomplish tasks and assignments.

Exceptionally organized and attentive to detail: You are super organized and detailed oriented by nature and take pleasure in letting no ball drop as you deftly juggle multiple projects.

Follow-Up: You stay on top of assignments and establish a system to follow up on projects and task; effectively manage one’s time and resources to ensure that work is completed efficiently.

Sound Judgment: You can interpret and apply policies in a manner consistent with organizational mission and philosophy, ability to make reasoned decisions, even in the face of limited or conflicting information.

Trustworthy: You maintain privacy and confidentiality of all information given.

Qualifications

●      Desire and ability to work with a diverse group of people, particularly those living in low-income distressed neighborhoods.

●      Ability to work independently and in a team environment.

●      Good written and oral communication skills.

●      Ability to work remotely with limited day to day oversight.

●      Ability to initiate tasks and execute on goals.

●      Ability to work a flexible schedule (some nights and weekends).

●      Experience working in urban communities and with diverse populations. 

●      Teleservice experience preferred.

●      Experience working within the city of Detroit is preferred.

●      Non-profit experience preferred

***Due to the Covid-19 Pandemic, the candidate must also be able to work remotely. Limited in person interactions must follow appropriate CDC guidelines.

 

Education & Experience

●      BA in community or housing development, social work, urban planning, political science or similar field

●      Minimum 2 years of experience in housing revitalization programs, preferably with Detroit experience.

 

Compensation & Benefits

·      $35,000 based on experience

·       Benefits including 401k, Healthcare, Vision, Dental, and Long-term disability

·       Flexible work environment

·       Generous paid time off

To Apply:

Prepare and send a cover letter, resume, and two writing samples to jobs@jeffersoneast.org by October 28th, 2020. Applications submitted without a cover letter will not be accepted.

 Download a copy of this announcement here.